JOB SUMMARY:

The primary objective of this role is to support Pharmacists in ensuring the prompt and accurate dispensing of medications to customers. The incumbent will engage with customers in person and over the phone, handling refill requests, insurance claims, prescription paperwork, prescription filling, and maintaining the pharmacy's cleanliness. Exceptional customer service is a key aspect of this position. Additionally, this role involves traveling between our stores to provide coverage for vacations and other pharmacy staffing needs.

PRIMARY RESPONSIBILITIES:

• Adherence to established departmental and store policies and procedures.
• Ensure the pharmacy is clean, sanitized, well-maintained, and meets company appearance standards.
• Provide excellent customer service at the pharmacy counter, drive-thru, and over the phone.
• Input new prescriptions into the system and manage prescription paperwork.
• Facilitate refill requests to doctors via phone and electronic channels.
• Process insurance claims and address insurance-related issues.
• Act as a cashier for pharmacy customers.
• Receive and stock pharmacy products, following expiration date policies.
• Travel between stores to ensure pharmacy coverage during technician absences.
• Efficiently complete assigned tasks and set a positive example for others.
• Communicate effectively and collaborate with the Pharmacy Director and Pharmacy Managers.
• Uphold company standards for safety, sanitation, and productivity.

ADDITIONAL RESPONSIBILITIES:

• Perform other job-related duties as assigned.

WORK INTERACTIONS:

• Daily interaction with store associates, customers, and healthcare professionals.

TRAINING & QUALIFICATIONS:

Successful performance in this role requires the following qualifications:

• Completion of a 2-year college or technical school Pharmacy Technician degree; 1 year of Pharmacy Technician experience in a retail pharmacy; or an equivalent combination of education, experience, and training.
• Current Utah Pharmacy Technician License.
• Ability to multitask and reliable transportation for inter-store travel.
• Proficiency in medical and pharmacy terminology, prescription drug effects, basic math, and computer skills.
• Strong organizational and planning skills.
• Effective communication skills, both verbal and listening.
• Ability to interpret and implement policies and procedures.
• Conflict resolution skills.
• Accountability for personal and team success.
• Integrity, positive attitude, mission-driven, and self-directed with a commitment to collaboration.
• Decision-making ability using recognized skills and techniques.
• Flexibility to work weekends, evenings, and holidays.

PHYSICAL/SENSORY DEMANDS:

The work environment is generally safe and comfortable, with occasional exposure to hot, cold, and wet conditions. The role involves regular physical tasks such as grasping, pushing, pulling, carrying, stooping, twisting, crouching, and reaching. Additionally, there is a need for repetitive motion and coordination of eye, hand, and foot movements. The ability to hear and respond to customer inquiries is crucial. Standing, walking, and bending throughout the workday are essential, along with the capacity to move objects weighing up to 30 pounds.

Call/text our recruiters today at 435-MED-UTAH or APPLY today at www.ExpressHealthcareUT.com!